Bell AttendantWarmly welcome guests, creating a positive first impression of hotel. Hold doors open while guests go through. Promote hotel facilities and provide accurate information on hotel facilities, local attractions/events, transportation arrangement and directions around the community. Maintain effective communication within Bell Staff, and with all hotel departments. Adhere to arrangements made and instruction relating to special guest needs, large group arrivals, VIP and special requests, special transportation needs, etc. Perform bell staff duties: load and unload guest luggage and other belongings from a variety of vehicles, escort guests to and from guest rooms, transport luggage/belongings to and from guest rooms, bell closet and other hotel areas, navigate bell carts carefully through public areas, in and out of elevators and in corridors. Transport guests to and from designated and approved locations using official hotel vehicles (cars or vans). Operate hotel vehicles in a safe manner and in accordance with established laws. Read, track and comply with guest transportation schedules established on a daily basis. Properly maintain and clean hotel vehicles. Must be able to drive a manual and automatic transmission vehicle. Must be able to work flexible schedule.
Front Desk Agent• Greet guests immediately with a friendly, sincere welcome.
• Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible, and ensure that staff does the same. Maintain and provide accurate information on and promote hotel facilities.
• Understand and operate front office and telephone computer systems, and equipment such as ten key adding machine, facsimile machines, etc.
• Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate, provide key folder containing guest room key (and club key if applicable), certificate and coupons as appropriate. Close out guest accounts at time of check out. Properly file and retrieve registration cards.
• Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage. Apprise management of all guest complaints/problems; including those that have been resolved.
Must be able to work flexible work hours/schedule. Must be able to also work 3rd shift hours if needed. Prior Hospitality experience Full Time
Maintenance Tech with HVAC experience Perform general maintenance and repairs duties as assigned. This will include a wide variety of repair and renovation work such as HVAC and electrical work, painting, light carpentry, furniture repair and refinishing, repairs to woodwork, wall finishing and carpets and more.Must have HVAV experience and certification. Must be able to work flexible hours.Full Time
Phone OperatorAnswer internal and external telephone calls in a friendly and courteous manner, direct calls through the hotel telephone system, accept input and retrieve messages and wake up calls, and handle communications in emergency situations. Prior hospitality experience preferred. Part Time
Restaurant Server Take food and beverage orders and serve food & beverages to guests in accordance with established standards of service, presentation and sanitation.Prior hospitality or food service experience preferredEvenings
Room AttendantClean guest rooms. year experience in comparable establishment. DEPENDABLE, TEAM PLAYER, SERVICE ORIENTED.Full Time

Holiday Inn Hurstbourne is a drug free employer.

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